Service Commitment
Service commitment of hengfengyou electric to customers
In the fierce market competition, hengfengyou electric always, everything, everywhere customer-centered, always put customers in the heart, and strive from "to provide customers with products that meet their needs" to "to provide customers with products that meet their expectations, even beyond their expectations". Truly reflect the company's "customer first" purpose and concept. With our "sincere, enthusiastic, sincere" in exchange for users "gratified, comfortable, rest assured".
Our service goal is "product quality without complaint, customer service without complaint", the service standard is "enthusiastic, thoughtful, timely and effective", we through the standard marketing management system, perfect customer service rules, systematic service process, to provide customers with better service and products.
Quality Control：
We have established strict working procedures and ISO standards in the development, production, sales and after-sales of electrical products, so as to provide customers with first-class products and the best service.
Our team：
1. Our electrical engineer has more than 10 years of working experience
Our workshop workers are all skilled industrial workers who have received three months 'pre-job training
3. Our sales team has been extensively trained by management consultants to provide professional solutions for customers
4. Our technical team can provide customers with 24-hour technical support world wide
5. Our customer service team ensures that orders are delivered on time.
Pre-sale service:
1.ISO certified excellent Manufacturer
2. Third-party authoritative certifications: SGS, CE, CB, SASO, CCC, etc
3. Flexible payment: T/T, LC, O/A
4. Sufficient inventory, fast delivery time and long validity of the price
5. The whole process of picture tracking can be realized in production and transportation
6. Experienced professional sales team and a strong technical team
7. Sincerely invite customers to visit the company for guidance
After-sales service:
1. If there is any quality problem after receiving the goods, you can return the goods free of charge or ship new products
2. We provide our customers with a 1-year product warranty
3. Provide 24-hour, 365-day technical guidance worldwide
4. The VIP customers enjoy our promotional activity
trained by management consultants, is able to provide professional solutions for customers.
4. Our technical team is ready for 24-hour technical support worldwide.
5. Our customer service team ensures on time delivery.
